Cancellation Form.
Sometimes, for whatever reason , when your item arrives, its not quite right for you.
Therefore we offer a returns policy.
How to return an item
Carefully repackage the item(s) that you wish to return, fill out this online form. You have 14 days from receipt of order to decide whether or not to keep the item(s). We suggest that a recognised courier is used to return the item(s). Please note we cannot be held responsible for any loss or damage during the item(s) return . So please obtain the appropriate insurance with your chosen courier.
Need more help?
Email us at info@waterandwood.co.uk
Damaged items
If an item has been damaged on its delivery to you we need to be notified in writing within 24hrs from receipt of order by emailing info@waterandwood.co.uk. We will then arrange for the item to be collected and either dispatch a replacement item upon the damaged item(s) return. Or, if an alternative is not available, then issue a refund in full on receipt of the damaged item(s).
I/we hereby give notice that I/we would like to cancel my/our contract of sale.